Ivory Real Estate Privacy policy

If you have any questions about this policy, including any requests to exercise your legal rights, please contact us by visiting our Contact page. This policy was last updated on 2 August 2023.

This policy was last updated on 2 August 2023.

1. How we collect information

• When you contact us either by phone, email, via our ‘contact us’ page or on social media, we will usually collect your name, email address, position, company name, phone number, the county you operate from and (where applicable) your social media handle because it’s in our legitimate interest to make sure we can properly respond to your query.
  
  
• When you request a demo of our services, we will collect your name, email address, position, company name, phone number and the county you operate from. We collect this in order to take steps to enter into a contract with you to provide a demo.
  
  
• When we onboard you as a customer, we will collect your name, position, email address, phone number, company name and address (if applicable) and your payment details. We collect this in order to take steps to enter into a contract with you and allow you to purchase our services.
  
  
• When you sign up to receive our news updates. We will collect your name and email address to provide you with our news updates in line with any preferences you have told us about. When we contact you as a business recipient we rely on legitimate interests to update you about our services and industry insights we believe you will be interested in. When we contact you as a non-business recipient we will only send you our news updates when you have opted-in to receive them and rely on your consent to contact you.
  
  You can unsubscribe from our updates at any time by responding to any email you receive from us to tell us you wish to unsubscribe or by visiting our Contact page. Keep if applicable.
  
  
  
• When you use our website and consent to our use of cookies
  we will collect information about how you use our website. We use this information to improve our website and to better understand how people use it. We only use (and store) non-essential cookies if you provide your consent. More detail on the information we collect and how we do this is set out in our Cookie Policy.
  
  
• When you attend one of our events or a third-party event we also attend (including virtual events via video conferencing providers such as Zoom), we will usually collect your name, position, company name and address, email address and phone number. We collect this information because it’s in our legitimate interests to promote our business and to know who is attending our events.
  
  
• When you apply for a job with us we may collect your name, contact details, recruitment information (e.g. right to work documentation and references), qualifications, accreditations and any additional information we may receive from our recruitment partners or that you might share with us in your application or at interview. We will use this information to assess your suitability for our available roles. We do this to perform our contract obligations or to take steps at your request, before entering into a contract. Where we process your right to work documentation, we will do so to comply with our legal obligations.
  
  
• If our business is sold. We process your personal information for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal information in this way, the buyer of our business may not be able to provide services to you.
  
  
  

2. Who we share data with
   
   

• Business partners, suppliers and subcontractors for the performance of the contract we enter into with them or you.
• Promotional events and marketing organisations, we do not sell data for marketing purposes, but may share your data with an event organiser and you will be given the chance to opt-out before we do this.
• Regulators/ Authorities/ Enforcement Agencies if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our clients or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
• Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.

• What your rights are

You have various other rights under applicable data protection laws, including the right to:

• access your personal data (also known as a “subject access request”);
• correct incomplete or inaccurate data we hold about you;
• ask us to erase the personal data we hold about you;
• ask us to restrict our handling of your personal data;
• ask us to transfer your personal data to a third party;
• object to how we are using your personal data; and
• withdraw your consent to us handling your personal data.

You also have the right to lodge a complaint with us or the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

If you are based in the EU you can find your relevant supervisory authority here.
Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.