Remote Hands

Get expert, on-site support from Deft’s experienced technicians and admins 24x7x365.
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Datacenter
Remote Hands​

Need a technical helping hand on-site? Delivered by experienced and certified engineers, Parasme's Remote Hands is at your disposal 24/7 to support your custom data center deployment, maintenance and emergency needs. Our highly qualified engineers on the floor there to perform all data center tasks necessary – from colocation to dedicated servers or a combination, to make you smile and feel rested, relaxed.

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Datacenter Remote Hands

Datacenter Remote Hands

Need a helping hand, and eyes, and brains on-site? Let’s shake on it. Delivered by experienced and certified engineers, Parasme's Remote Hands is at your disposal 24/7 to support your custom data center deployment, maintenance and emergency needs. Our highly qualified engineers on the floor there to perform all data center tasks necessary – from colocation to dedicated servers or a combination, to make you smile and feel rested, relaxed.

Service Level Options

The service level options listed below vary by need and skillset. Response times are subject to local availability. Parasme's Remote Hands offering is not a replacement for data center professional services projects or maintenance contracts.

Same Day

  • Service Window: Normal business hours; 0800 to 1700 (local time) at the location where services are to be provided.
  • Onsite Arrival Time: Parasme will use commercially-reasonable efforts to arrive “as soon as possible”. In the event arrival time extends to the next business day from initiation, Parasme will consider the service delivered under NBD rates.

Next Business Day (NBD)

  • Service Window: Normal business hours; 0800 to 1700PM (local time) at the location where services are to be provided.
  • Onsite Arrival Time: The next business day after request

Scheduled (2+Days)

  • Service Window: Normal business hours; 0800 to 1700 (local time) at the location where services are to be provided.
  • Onsite Arrival Time: A minimum of two (2) days advance notice

What Can Remote Hands Do for You?

Maintenance

Maintenance services include, but are not limited to:

  • Loopback testing
  • Device resets
  • Storage media swaps

Cabling

Cabling services include, but are not limited to:

  • Cable testing
  • Patch cable installation
  • Patch cable tracing

Repairs

Repair services include, but are not limited to:

  • Hardware troubleshooting
  • Software troubleshooting
  • Equipment replacement
  • Circuit migrations

Rack Audits

Rack audit services include, but are not limited to:

  • Deployment audits
  • Photographing space
  • Photographing equipment
  • Device labeling

Other Services

Other services include, but are not limited to:

  • Short- and long-term material storage
  • Receiving services
  • Escorted access for vendors and consultants